Frequently Asked Questions

Q: How soon will my order ship after I place it?

A: Please allow 4 to 7 business days for your order to ship. We work Monday - Friday from 8 - 430 central time. If you place your order at Friday at 7 pm, the first business day doesn't start until the following Monday. 

Q: How do I track my order? 

A: After you complete your purchase, a confirmation email will be sent with your tracking number.
Q: Why can't I buy a grill?

A: We prefer you buy a grill from your local dealer. We prefer you buy all of our products from your local dealer, but realize there may not be a dealer in every city. 


Q: Why do I have to pay for shipping?

A: We prefer you buy from your local dealer, who will not charge you for shipping.

Q: Where can I find a local dealer?

A: You can search for a local dealer here.

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